FAQ

Answers to frequently asked questions: 

 

 

Do you ship in US?

Yes, we ship in US with some restrictions about meat, milk, fish and wine.

For all extra cee countries, Duties and taxes may be required by your customs, and we can't know the amount, but we can offer you the duty prepaid service.

 

Which countries do you ship in?

We ship worldwide, except Armenia, Russia, Ukraine, Iraq, Nigeria, but there are restrictions in some countries.

Some samples:

Colombia, Malaysia and Pakistan require a health permit, which can be drawn up by the shipper, but generates additional costs.

Liquids cannot be received in Uganda.

Milk, meat, fish and wine cannot be received in the United States.

In Turkey, shipments with a value greater than 22Euro or subject to duty, these details are necessary for this type of recipients (in the VAT / tax ID field): Company - VAT number, Private - TR ID number, Foreigner - Passport number. They require a health authorization, which can be drawn up by the shipper, but generates additional costs.

In Serbia you cannot receive liquid cured meats and the value must be less than 70 euros.

In Argentina there are very high customs duties, NO ALCOHOLIC, MAX 5 SHIPMENTS PER YEAR, max 3 pieces per product, max 1000 dollars and 50 kg

For all extra cee countries, Duties and taxes may be required by your customs, and we can't know the amount, but we can offer you the duty prepaid service.

 

I would like to know the shipping cost.

It is very simple, with no need to sign up. Just add the products to the cart, then in the cart, go to "Estimate Shipping and Tax" in the upper right corner, and select the country of destination, and you will get a quote. By adding and removing products, the cost of transport varies automatically..

For all extra cee countries, Duties and taxes may be required by your customs, and we can't know the amount, but we can offer you the duty prepaid service.

Fiscal code, pec email and SDI required in the cart

These data are not mandatory, ONLY THE FISCAL CODE IS MANDATORY FOR ORDERS PAID BY ITALIAN CUSTOMERS, the other data are for Italian electronic invoicing only.

fiscal_code

How long will the order arrive?

Below the generic delivery times, except for days of downtime decided by the dagana, for remote areas the times are longer.

Europe

2-5 working days

USA

2-3 working days

Canada

4 – 5 working days

Latin America

4 – 5 working days

Asia

Asia 5 - 6 working days

Middle East - India

Middle East - India 5 – 6 working days

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

© etalian food di Penitente Carmela CF.PNTCML74C45G942K P.iva 06318180483 N.REA Firenze 619265 Via degli Agrifogli,16 50142 Firenze Italia